What happens when my year ends?
The account returns to Free — 30 credits a month and company name search. Nothing is deleted, and buying again picks up where you left off. Renewing early adds a year to what you have left rather than replacing it.
Do unused credits carry over?
No. Each month starts at your plan's allowance. The limit exists because the underlying customs and contact data is bought per query, not because we want the credits back.
Am I charged when a search finds nothing?
No. Empty results and cached searches cost zero credits — you pay to unlock companies, not to look. Roughly a third of contact lookups come back empty, and none of them are billed.
Which payment methods work?
Card, Alipay and WeChat Pay, handled by Stripe. Card details never reach Portaxo.